I recently saw Darkest Hour, which gave me the opportunity to witness Winston Churchill’s amazing ability to craft impactful messages. A fascinating part of the film was seeing Churchill prepare, and gaining an appreciation for the incredible care and effort he put into his words.
If you want me to speak for two minutes, it will take me three weeks of preparation. If you want me to speak for thirty minutes, it will take me a week to prepare. If you want me to speak for an hour, I am ready now. – Winston Churchill
So when it came to offering guidance to help you improve your brand messages, I thought I’d let Mr. Churchill take the podium. Here are five tips for delivering an impactful message, the Churchill way*.
Start with a bang
In crafting commercials, I came to understand that you needed more than one punchline. In fact, leaving the impactful moment as a reveal in the final frames was a good way to lose viewers. My favourite line from one of my creative mentors – That was a long walk for a short drink.
If you’re worried that starting with a bang will only lead to an anticlimax later, you haven’t thought through your ‘later’ hard enough. Start big, then show everyone that there’s plenty more to come. Start small, and your audience will mentally wander off, leaving you the unenviable task of herding them back.
If you have an important point to make, don’t try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time-a tremendous whack. – Winston Churchill
Stick to one topic
In marketing communication, as in speeches preparing England for war, focus is essential. People are distracted enough by life – asking them to follow you on several tangents guarantees they won’t follow you at all.
Here, I’d like to point to a brilliant, yet completely miscommunicated product. TiVO.
TiVO was a game changer. It recorded TV content onto the device, making it available on-demand.
It didn’t require a tape (like VHS machines) and it had advance features such as recording-set
based on series, actors, or interests. It could skip commercials and rewind live TV.
The problem? Consumers didn’t understand the one thing that TiVO did that filled a void in their lives. Too many themes and selling points. Too much confusion. TiVO was doomed to marginalization.
Paint a picture in people’s minds
Read the Churchill quote below. Then close your eyes. Can you feel the aching muscles? Can you hear the groaning effort? Can you taste the bitter tears? Can you smell the… well, never mind.
I have nothing to offer but blood, toil, tears and sweat. – Winston Churchill
When coaching speakers, I hammer home that people will be hard pressed to remember the message being conveyed. What they’ll remember is the journey the speaker took them on. And the best journeys are vivid, multi-sensory affairs.
In advertising, we use the term multi-sensory marketing to describe persuasion that grabs all the senses. You don’t have to look far for examples. Good real estate agents stage homes, so prospects can actually feel what it’s like to sit in the living room, or lie down in the bedroom. Great real estate agents even bake bread in the oven prior to showings, giving an irresistible homey smell to the house.
Multi-sensory marketing can happen anywhere – even in the humble bus shelter poster. If you don’t believe me, check out these awesome examples. My favourite is the poster that actually lets viewers ‘feel’ the tropical sun.
Use simple language
In this story, author Clare Page ran Churchill’s Finest Hour script through an online tool that measures readability. The highlighted blue words are complex:
Compare that to this piece of bafflegab created by Kodak:
Using a Gunning Fog Index to determine at which age someone would have to leave full-time education to understand the text, Churchill’s figure is 9.698, while the figure for Kodak is 26.95.
Keep it simple.
Finish with a bang
“We shall never surrender!”
If you saw Darkest Hour, you heard Churchill rally the government to a standing ovation with these closing words. As one parliamentarian in the film quipped “We’ve just seen the English language mobilized for battle.”
When it comes to marketing communication, the goal is similar, if less dramatic. You want to rouse your audience to action, challenging them to storm the castle. Or buy stuff, as it were.
I believe this involves a transfer of power. Up to this point, it’s been your game – informing, persuading, educating. But at the key moment, you need to tell them that you’ve transferred all your wisdom to them, and now it’s their turn. No need to feel afraid or hesitant, the world is their oyster.
Done properly, the audience get a feeling of ‘Yes, we can!’
never stop tweaking
A final thought.
Every message can be improved. As we saw in Final Hour, Churchill tweaked his talks incessantly, often fraying the nerves of his handlers.
It may cause stress, but rewrites aren’t a sign of weakness or ineptitude. Quite the contrary. They show you care enough to keep pushing it.
So let’s get to work, shall we?
If you liked this story and want more, make sure to subscribe to get my insights and ideas delivered straight to your inbox.
If you’d like help with your brand, let’s have a chat. Just book a time in my calendar.
And please, don’t forget to share!
*Many thanks to Luke Sullivan and his book Hey Whipple, Squeeze This. I first discovered Churchill’s five tips in ‘Whipple’.